Privacy policy

1. Scope and accountability

This policy applies to personal information under the control of REMA Homeless Impact. The organization follows the privacy laws applicable to it and designates a person responsible for overseeing compliance with this policy.

2. Information we may collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and preferred language;
• information needed to understand a service request, review preliminary criteria and provide follow-up;
• the professional contact information of a referring organization;
• the content of emails, calls or other communications you send us;
• limited technical data, such as an IP address, browser type, requested pages and security logs produced by the website hosting service.

Please do not send sensitive information by ordinary email unless REMA has told you that an appropriate secure method is available.

3. Why we use information

We use personal information only for identified purposes, including responding to a request, reviewing preliminary eligibility, arranging a meeting, providing or coordinating a service, communicating with a person or referring organization, protecting the website, meeting our obligations and improving our practices.

4. Consent and choices

We seek meaningful consent where required by law. You may withdraw consent, subject to legal obligations or consequences for our ability to respond to your request. We limit collection to information that is reasonably necessary.

5. Sharing with others

REMA Homeless Impact does not sell or rent personal information. An application sent by email is received at admin@remahomelessimpact.ca and may be processed by the sender’s and REMA’s email providers. We may also share information with authorized team members, with your consent, or where permitted or required by law.

6. Hosting and processing

Some technology providers may process information in Quebec, elsewhere in Canada or in other jurisdictions. Where required, REMA assesses risks and puts appropriate measures in place before entrusting personal information to a provider.

7. Retention and disposal

We keep information only for as long as necessary for the stated purposes, service follow-up and our obligations. When it is no longer required, it is securely destroyed or anonymized in accordance with applicable practices.

8. Security

We use administrative, technical and physical safeguards proportionate to the sensitivity of the information. No system is entirely risk-free, so we also limit access to people who need the information to perform their duties.

9. Cookies and audience measurement

REMA does not currently use advertising cookies or commercial profiling tools on this website. Strictly necessary cookies and technical logs may be used by the hosting platform to operate, secure and maintain the reliability of the website.

10. Your rights

You may request access to personal information REMA holds about you, ask for a correction or ask a question about its use. You may also raise a concern or complaint. We may reasonably verify your identity before responding.

11. Contact us

Person responsible for the protection of personal information
REMA Homeless Impact
admin@remahomelessimpact.ca
819 968-8585

12. Changes

We may update this policy as our services, tools or obligations evolve. The date of the latest version will always appear at the beginning of this page.